Terms of Service

Last updated: 10/11/2026

Agreement to Terms

By using MapPrints ("we," "us," or "our") website and services, you ("user," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

Our Services

MapPrints provides custom map printing services, including:

• Template-based city map prints
• Custom location map designs
• Professional printing and framing services
• UK-wide delivery

Orders and Payment

Order Processing:

• Orders are processed within 1-2 business days
• We reserve the right to refuse or cancel orders
• Prices are subject to change without notice

Payment:

• Payment is required at time of order
• We accept major credit cards through Stripe
• All prices are in British Pounds (GBP)
• Shipping costs are additional and calculated at checkout

Intellectual Property

Your Content:

• You retain ownership of any custom designs you create
• You grant us license to reproduce your designs for printing
• You warrant that your content doesn't infringe third-party rights

Our Content:

• MapPrints owns all website content, templates, and designs
• Map data is provided by OpenStreetMap contributors
• You may not reproduce our content without permission

Returns and Refunds

Please see our Returns Policy for detailed information about returns, exchanges, and refunds.

Key points:

• Template prints: 14-day return policy if in sellable condition
• Custom prints: No returns, but we'll work to resolve any issues
• Quality guarantee: Free replacement for printing defects

Limitation of Liability

MapPrints shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid for the specific product in question.

We make no warranties about the accuracy of map data or the suitability of our products for any particular purpose.

Privacy and Data Protection

Your privacy is important to us. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

Your Data Rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Restrict Processing: Limit how we use your data
• Right to Withdraw Consent: Withdraw consent for marketing or analytics cookies at any time

To exercise any of these rights, please contact us at privacy@mapprints.com

Age Restrictions

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16 without parental consent.

If you are under 16, please do not provide any personal information through our website. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.

Consumer Rights (UK)

As a UK consumer, you have specific rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

14-Day Cooling-Off Period:

• You have 14 days from receipt to cancel your order for template prints
• Custom/personalized prints may be exempt from this right
• Products must be unused and in original packaging
• Refund will be issued within 14 days of receiving the returned item

Faulty Products:

If a product is faulty, not as described, or not fit for purpose, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2015.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

Any personalized recommendations or marketing are based on your explicit preferences and can be disabled at any time through your account settings or cookie preferences.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Nothing in these terms affects your statutory rights as a consumer under UK law.

Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@mapprints.com

Address: MapPrints, London, UK