We want you to love your custom map print. Please read our returns policy carefully to understand your rights and options.
All our map prints are custom-made to your exact specifications. Because each product is personalized with your chosen location, text, colors, and design, we are generally unable to accept returns unless the product is faulty or we've made an error.
We will gladly accept returns and offer full refunds in the following cases:
If your print arrives damaged, with printing errors, or with defects in the frame or materials
If we printed the wrong design, size, or specifications that don't match what you ordered
If your order arrives damaged due to shipping (please photograph the packaging and product)
Due to the personalized nature of our products, we cannot accept returns for:
Please double-check your design before ordering!
We recommend carefully reviewing your map location, text spelling, colors, and frame options in the editor preview before completing your purchase.
14-Day Window
For eligible returns (defects or our errors), you must notify us within 14 days of receiving your order. Please contact us as soon as possible with photos of the issue.
If you believe your order qualifies for a return, please follow these steps:
Contact Us
Email us at orders@mapprints.com with your order number and details of the issue
Provide Photos
Include clear photos showing the defect, error, or damage
We'll Review
Our team will assess your case and respond within 1-2 business days
Resolution
If approved, we'll arrange a replacement or full refund at no cost to you
For approved returns:
We Want You to Be Happy
If there's an issue with your print, we'd love to make it right. In most cases of manufacturing defects or errors on our part, we'll offer to send you a replacement at no additional cost rather than processing a return.
We understand that buying custom products online can be uncertain. If you have any concerns about your order or questions about our returns policy, please don't hesitate to reach out.
Email: orders@mapprints.com
Response time: Within 24 hours on business days
This returns policy does not affect your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.
For personalized items, the Consumer Contracts Regulations do not provide a right to cancel once production has begun, as these products are made to your specifications.
Last updated: 11 October 2026